All bookings must be pre-booked (as per Private Hire Regulations) by email, telephone or mobile.
More than 2 days notice of cancellation (prior to departure) - No Fee
Less than 2 days notice of cancellation (prior to departure) - 50% of fee will be charged.
Less than 1 days notice of cancellation (prior to departure) - 100% of fee will be charged.
We cannot be held responsible for any flight delays, missed flights, train delays or financial losses due to adverse weather conditions, road closures, traffic accidents or traffic delays. We cannot also be held responsible for any of the above if the customer has given us incorrect information. We recommend that you request an email or text confirmation of your booking.
The cost of any damage to the taxi caused by the Customer will be the liability of the Customer and payable by the Customer in addition to the agreed fare, fees and charges for the journey.
A cleaning charge of £50 will be payable by the Customer in addition to the agreed fare, fees and charges for the journey, if as a consequence of the Customer’s occupation of the taxi, the interior of the taxi requires cleaning.
The new GDPR (European General Data Protection Regulation) legislation comes into force on 25 May 2018, this is designed to protect personal data stored. We take the security of all data very seriously and have therefore been working with an IT company to check we have the best security in place possible for our organisation. We can assure you that we do not share personal data with anybody.
If you wish for your data to be removed please inform us by Email and we will remove all data held.